REFUND POLICY
Please note: As with all antique, vintage and used items, signs of wear and tear consistent with age and use should be expected. All items are sold on an “as-is” basis and whilst we try to provide as detailed and accurate a description as possible, we do not guarantee any information given as it is only provided as a guide to help. Any reference to age, dates and material is mere speculation only, often through research, history notified, and similar objects sold in the past.
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It is the buyers responsibility to assure themselves of any information given before purchase. Additional photo, video or condition reports can be provided if requested ahead of purchase.
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Refunds will not be provided if the customer is not satisfied with the information or appearance of any piece. If possible, we always recommend scheduling a visit to see the piece in person ahead of purchase. In exceptional circumstances and provided there is no damage to the item, a credit note may be issued up to the original value.
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Ae we are working with 3rd party couriers, we look to arrange delivery of your item to suit your schedule. Usually, collection is within 7 working days of purchase but this cannot be guaranteed. In the instance that dispatch is delayed, there is no eligibility for a refund as collection is available. If you require your item sooner than our standard delivery time, please email to coordinate collection time. We work with a variety of couriers to give us maximum flexibility. More fragile items may take a bit longer to coordinate their delivery with a courier. We just want to ensure your beautiful piece arrives to you in the condition that it leaves us.
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Please note we cannot be held responsible for damage caused after dispatch from our premises where a courier is being used, regardless of whether we assist in helping to organise it. It is the responsibility of the purchaser to arrange transit insurance.
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Returns for any other reason other than the item is broken upon delivery (in which we must be notified within 24 hours or receipt of delivery) will be at the expense of the buyer and may be subject to a restock fee (generally the fee covers what we have paid for shipping and/or a courier fee). If you have any questions please contact us via email – sales@496vintage.com